After months of planning, Design Jam was born. Together, we spent a day outside the hospital and formed groups of experience designers, hospital staff, patients and families. We went through the design process of discover, define, design and deliver. We shared experiences through conversation and storyboarding to identify the key pain points in their life. We then came up with ideas to solve these problems and collaboratively prototyped the best ideas out. Through prototyping together, we were able to rapidly explore viable concepts from the patient and doctor perspective. By the end of the day we had prototyped 5 main concepts the team at Monash are now sharing internally and building a business case for.
Through this event, we’ve been able to generate ideas that solve real problems experienced by those within the health care system to further develop using the patient centric model. We have generated a shift in thinking in key hospital management staff at Monash, and have fostered passion for the way of working that have seen the team requested to speak at a global health conference: Designing Health. Furthermore, Monash is now sourcing more initiatives to pilot through a similar approach, as they are now advocates for how powerful this way of working can be.